JinjO

If you need a broker that does not answer emails or phone calls, you have the winner. Worst company regarding communication. Had to pay their lumper as they didn't answer the phone. Its been over 15 emails multiple phone calls (attempts) to different people and over a week has pass and they are still unable to provide an updated rate con. Not only is it waste of time but not a good experience at all. Normally it takes minutes not weeks to get these issues resolved.

I have booked load with that company. My driver was waiting for 8 hours to be loaded. I notified broker that there would be the detention. After load was delivered I asked broker for the revised rate confirmation with detention, but he was ignoring me for long time. When I reached him he said that he couldn't do anything with that and I need to send an email to their detention department, but there are even worse then that broker. They didn't even answer my emails and calls and they are still ignoring me.

I took their load from OH to OR. For 4 days had check calls all good. 2 months later 500$ for not using the trucking app.

The most irresponsible broker anywhere. While driving to pick up the load, the broker called every hour; when I tried to check in, it turned out that the load should have been loaded 2 days ago. Over the next day he called three times for knowing my location, the question is why did I connect to the tracking app? Arriving at night for delivery, but receiver cant take me because USDA work only MO-FR, delivery on Saturday. So the broker said he would help us unloading today, but an hour later he did not pick up the phone and no answer any more! Call to my dispatcher and saying that we were late for delivery! What??!! So I'll stay in company on all weekend... Beware of this Broker company! He doesn't know what are they doing!

Very bad brokerage and unprofessional staff. They never care about their carriers. They are telling lies about their loads with appointments for pickup and delivery. Broker told only 4 hours for loading but had to wait for a day. And they told they would unload us as soon as we get there and facility is 24 hours open, but we have waited over 10 hours now and still they have not unloaded us. And the worse, they do not want to pay compensation for killing carriers days and spoiling plans. Never book loads with Brett Fair especially Coca Cola loads in TX.

If I could give them a negative 5 I would! Warning: the brokers will say you are “late” even though you are not and then take part of your hard earned money without any notice. They take forever to pay you. They will not answer your phone calls if you have any complaints. We would never take a load from this company again even if they were the last company on earth.

Wrong pick up time. Wrong drop off time. Rate Con was fraudulent. Broker lied to my company. Bait and switch run and hide scammers. If you value your time and effort stay away. If you get a load best bet is to refuse it. If they need a copy of the bol after loading it means they lied on the rate con about the drop off time and have not set the appointment up. You will never be able to get them on the phone or answer an email or acknowledge a message in 4 kites, the app they require you to use. Value your time and effort and do not drive for this company.

We booked load with them for pickup Sunday. They messed up location, so my driver had to stay until Monday to be loaded. Of course after hours promised us detention rate. From the moment we picked up this load they are ignoring us and do not want to send any revision with extra money!! They are either not picking up the phone or just hanging up on us!! It is pretty much like everyone else's experience here.