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TONU in trucking


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I booked a load with a mid-size broker, and I noticed something at the bottom of the rate confirmation:

"TONU (Truck Ordered and Not Used) rate is $150.00."

I called the broker to ask what that meant. He explained, "If the load gets canceled by the customer, you’ll get $150, but we’ll also put you on a Do Not Deal (DND) list."

I asked why we’d be put on a DND list just for a TONU, and he replied, "Because you requested a TONU."

I just said, "Okay," since we were only 8 miles from the pickup, and luckily, we ended up getting loaded. But honestly, one day the market will change maybe in 8 months, maybe in 8 years and we’ll be ready for it.

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Why would asking for a TONU in trucking be a reason to blacklist a carrier on a Do Not Use list? That makes no sense. If I send a truck for pickup and the load gets canceled, it’s not the carrier’s fault. They should at least get $150 for a TONU it’s only fair.

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I pay $500 for TONU on reefer loads. I’ve got a customer in Minnesota who cancels loads all the time, but the carrier I work with is amazing. Keeping them happy helps keep my customer happy, and they’re willing to pay a little extra for reliable trucks.

 

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