Booked a load with Daniel Ramirez on a Thursday picking up on Saturday. Friday at 730 pm he send an email out saying "The load is cancelled, don't send your driver in."
We close at 5pm. As does EVERY OTHER Carrier in the USA. Therefore nobody saw this email. He DID NOT call us. We have an after hours number, and it wasn't even used. All they did was send us an email 3 hours past closing time and call it good.
My driver arrived to pick up the next morning at 0721 to be told the load was moved by a different carrier already. This man sold the load to a different carrier for less, and pulled me off of it outside of business hours, where I would have no chance of recovering. Especially it being on a Saturday.
He also was too scared to actually come on the phone and explain what happened. Instead he just ignores my phone calls, and sends emails saying "THERE WILL BE NO TONU."
If we were to cancel a load with just 1 email, these guys would have a meltdown. but I guess double standards are normal for freight brokers.
Sheep in wolves clothing these guys. Never met people too scared to talk on the phone before LOL.
Newly added to our "DO NOT USE" list is Loadsmith.
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