Carrier Assure is a complete joke, and so are the brokers who rely on it. I’ve got an F rating too because someone flagged my business location as a store. Nobody from Carrier Assure even contacted me to verify, and I’m pretty sure they didn’t bother verifying it themselves either.
I’ve tried everything to get them to review it, but nothing worked. While it might weed out some bad actors, it’s hurting a lot of good carriers too. Brokers who depend on these ratings are missing out on reliable carriers because of bogus algorithms.