Here’s how double brokering works:
A customer gives you a load to transport.
You, as a broker, assign it to a carrier expecting them to handle it with their own trucks.
Instead, that carrier gives the load to another broker or carrier without telling you.
The result? The company you thought was handling the load has passed it off, and now you have no idea who is actually moving it. That’s double brokering.
Why is this a big deal?
Lack of control: You don’t know who has your customer’s load, so you can’t vouch for their reliability or safety. Double brokers don’t care—they just want to make money.
Liability issues: If the load is damaged, lost, or stolen, it’s a nightmare to figure out who is responsible. Claims can be impossible to file.
Misinformation: Details like pickup/dropoff locations or special equipment can get lost or changed as the load gets passed around, causing delays or errors.
Tracking issues: With multiple companies in the chain, keeping track of the load becomes almost impossible. Your customer gets frustrated because you can’t provide updates.
Payment problems: The final carrier who actually delivers the load may not get paid because of how messy the process is. Double brokers might keep the payment themselves or even fake delivery documents to get paid for work they didn’t do.
In the end, your customer could lose trust in you, and you could lose both money and business. That’s why double brokering is such a big issue in trucking.
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