Here's some advice: During the Gold Rush, those who sold shovels and maps often made more than those searching for gold. Similarly, in trucking, having firsthand experience is invaluable. I drove a truck for 13 years, and I've been in dispatching for the last five. Personally, I wouldn’t hire someone who hasn’t been behind the wheel and doesn’t understand a driver’s mindset. If you’re serious about dispatching, consider getting a CDL and driving for a few years. Being able to relate to a driver who’s been waiting 12+ hours at a shipper can make a world of difference. Knowing what to say in that moment is crucial and that kind of understanding doesn’t come from any school or course; it’s about lived experience, and it’s not always about the money.