SweetDreams

I’ve had nothing but issues with TQL recently. Booked a load listed as clean, palletized packaging materials, but when the driver arrived, it was a waste management facility shipping baled cardboard. The broker denied my TONU request, so I reached out to carrier relations. Then I had another TQL load where we waited over an hour for dispatch info only to get vague responses. There was also an issue with detention pay. One broker claimed detention didn’t start until three hours after the FCFS window. After pushing for clarity and escalating to carrier relations, I finally got the link to request detention. Another time, a TQL broker was blowing up my driver’s phone all weekend, even though they were tracking him and the load wasn’t due until Monday. All of this happened in the past two weeks.

I'm looking to start a dispatching career to support my father, who recently bought a reefer truck. I feel his current dispatcher might not be giving him the best deal, as they're taking a 20% fee while providing the trailer. Since my father doesn’t speak English, I’m considering becoming his dispatcher. Although dispatching is often described as straightforward, I’m finding it hard to locate information on how to acquire loads. Would it be possible to learn dispatching skills effectively through YouTube videos or perhaps a free truck dispatcher training PDF, or should I consider investing in a structured course? Given that I work full-time, gaining experience at a dispatch agency isn’t a practical option for me :)