TonyL

Having had a bad experience with this company, I strongly suggest that you do not book a load with them, as they are unprofessional and do not pay detention or TONU. The company does not even answer the phone or respond to emails. I will post photos of the email I sent, and I hope I will receive a response so that I can post them as well. Please stay tuned if you would like to see a brokerage company that is very unprofessional.

I recently booked a load with Luis Pineda from Empire Express Inc. Driver arrived pick up and had to wait for over 11hours with the knowledge of this broker. We are yet to get a revised ate confirmation till now for TONU. Luis Pineda picks the call and acts like he going to send the revised rate confirmation but doesnt. This is absolutely unfair being that the driver lost all his hours over the weekend and money too.

Avoid this broker – they engage in fraudulent practices and theft. They may either not pay you at all or reduce the previously negotiated rate. Stay vigilant to protect your earnings.

Scam. Do not work with them. 2 month they do not paying a load saying that they need to get some kind of confirmation from their customer. But they can not get that confirmation, because their accountant on vacation LOL. Very funny. At the same time their accountant sending us emails, but she is on vacation. Scam. Avoid. Do not deal with them if you want to save your time, money and nerves. Such a companies deserve to be reported to DOT for deceptive business practice ... One star is too much for them!!!

This is the worst broker ever. Very disrespectful; the broker we booked the load with lied to us, telling us that their payment terms are 2 business days, and then after a full week of waiting, I called to check. No contact for their accounts payable and after multiple calls to the broker we booked the load with, he answered with a condescending tone, was very disrespectful, and then hung up on me without providing the contact number to their accounting or when to expect payment for the load. it's been 2 weeks and still no answer from their accounts payable after multiple emails.

They told us receiver opens at . Lie #1 they open 9am. Lie# 2 They said they spoke to receiver and told them we are coming. Lie# 3&4 They said to go in at 10am when the receiver himself told us they are only by appt and that the soonest we would be able to offload would be at 11am. * Also said they won't be paying detention until 2 hours after 12pm. Which is just BS way of brokers taking advantage of carriers.