Dispatchers

It boils down to offering a premium level of care. White glove service usually means handling shipments with extra attention to detail, often involving specialized equipment or additional services like unpacking and setup. As for expedited, it’s about speed getting the shipment delivered quickly and directly without unnecessary stops or delays.

If the rate confirmation specifies vented van, then it must be a vented van. If it says vented reefer, then you must use a vented reefer. If it allows for either, then you have the flexibility to choose. However, if you don’t use the specified equipment, you’re opening yourself up to a claim. The equipment listed on the rate confirmation is key, so always follow what’s stated to avoid issues.

It’s tough to give exact advice with limited details, but pricing for drop trailer lanes can vary depending on the specifics. If the trailers sit for multiple days or the customer requires several trailers, costs can add up. Typically, we pay a small one-time fee to drop the initial trailer(s). After that, depending on your schedule, you may only need one trailer: the carrier drops an empty, picks up the preloaded trailer, and repeats the process. Carriers usually love these types of loads because drivers don’t have to wait at the shipper, giving them more flexibility. However, you’ll likely need a local carrier for this, which can be pricier than a backhaul carrier. For us, we usually add a small drop trailer fee per load around $25 to $50. The best approach is to reach out to carriers you regularly work with in the area to check their capacity and commitment. Right now, with the spot market being slow, many carriers are eager for contracted freight.

I use Rose Rocket too, handling 20-30 loads a week. It’s not perfect, but I like it a lot it works well for what I need.

Carrier Assure is a complete joke, and so are the brokers who rely on it. I’ve got an F rating too because someone flagged my business location as a store. Nobody from Carrier Assure even contacted me to verify, and I’m pretty sure they didn’t bother verifying it themselves either. I’ve tried everything to get them to review it, but nothing worked. While it might weed out some bad actors, it’s hurting a lot of good carriers too. Brokers who depend on these ratings are missing out on reliable carriers because of bogus algorithms.